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We want you to love your purchase. If you are not completely satisfied, we are here to help.
Return unused items within 7 days of delivery for a full refund
Size exchanges within Nairobi are completely free
Defective items can be returned regardless of time limit
Easy 4-step process
Ensure items are:
We offer two convenient options:
Free Pickup (Nairobi)
We will collect from your address at no charge
Drop-off Point
Visit our location or partner drop-off points
Once we receive and inspect your return, we will process your refund within 3-5 business days. Refunds are issued to the original payment method.
Need a different size or color? We have got you covered.
Free in Nairobi
Size exchanges within Nairobi are completely free
Subject to Stock
Exchanges depend on availability of desired item
Same Process
Follow the same return process and specify exchange
Tip: To ensure you get the size you need, we recommend checking our size guide before ordering. If you are between sizes, size up - babies grow fast!
Refunds are issued to the original payment method used for the purchase. M-Pesa refunds go to the same number, card refunds to the same card.
Once we receive your return, please allow 3-5 business days for inspection and processing. You will receive an email confirmation once your refund is initiated.
Full refund of item price. Original shipping costs are non-refundable unless the return is due to our error (defective or wrong item).
Our customer service team is here to assist you.