Frequently Asked Questions

We offer express same-day delivery within Nairobi for orders placed before 2 PM. Orders placed after 2 PM are delivered the next business day. Delivery typically takes 2-4 hours depending on your location within the city.

Yes! We deliver nationwide across Kenya. Delivery to major towns (Mombasa, Kisumu, Nakuru, Eldoret) takes 1-2 business days. Remote areas may take 2-4 business days. Shipping costs are calculated at checkout based on your location.

Absolutely! We offer free same-day delivery within Nairobi for all orders over Ksh 5,000. For orders below Ksh 5,000, a flat delivery fee of Ksh 300 applies. Nationwide delivery fees vary by location.

We accept M-Pesa (Paybill and Till Number), bank transfers, credit/debit cards, and cash on delivery for Nairobi orders. All payments are secure and encrypted. You'll receive payment confirmation via SMS and email immediately.

Orders can be modified or cancelled within 1 hour of placing them, provided they haven't been processed for shipping. Please contact us immediately via WhatsApp at +254 756 630 248 or email tlorraine0@gmail.com with your order number.

Once your order ships, you'll receive an SMS and email with your tracking number and a link to track your delivery in real-time. You can also track your order on our Track Order page using your order number.

We accept returns within 7 days of delivery for unused items in original packaging with tags attached. Items must be in resellable condition. Sale items and personalized products are final sale unless defective.

Contact us via WhatsApp or email with your order number and reason for return. We'll arrange pickup from your location (free for Nairobi) or provide a drop-off location. Refunds are processed within 3-5 business days after we receive the item.

Yes! Size exchanges are free within Nairobi. For nationwide exchanges, customer covers return shipping. Exchanges are subject to stock availability. We recommend checking our size guide before ordering to minimize exchanges.

Yes! We prioritize organic, non-toxic, and hypoallergenic materials. Our clothing uses 100% organic cotton or bamboo fibers. All products meet international safety standards and are free from harmful chemicals, dyes, and choking hazards.

Each product page has a detailed size guide with measurements. We recommend measuring your child's height and weight and comparing to our charts. When in doubt, size up - babies grow fast! Our customer service team can also provide personalized sizing advice via WhatsApp.

Yes! We offer luxury gift wrapping with premium paper, ribbon, and a handwritten card for Ksh 500 per order. Select "Gift Wrap" at checkout and add your personalized message. Gift orders are shipped without pricing information.

Reach us via WhatsApp at +254 756 630 248 (fastest response), email at tlorraine0@gmail.com, or our contact form. We typically respond within 1 hour during business hours (8 AM - 6 PM EAT, Monday-Saturday).

Absolutely! Our team offers free personal shopping consultations via WhatsApp or video call. Whether you need help building a registry, choosing the perfect gift, or styling a nursery, we're here to help. Book your appointment through our contact page.